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Does DoorDash have AI?

During peak times, DoorDash’s AI system will take the load off restaurants by automatically answering incoming phone calls. Food delivery service platform DoorDash is integrating AI technology for their restaurant clients, which will see customers communicating their food orders to AI-powered bots instead of busy in-house staff.

What are bots & how do they work?

Some bots are relatively simple. "Batch grabbers," for instance, claim orders on a delivery app faster than any human can tap them on a phone screen. Often, they also allow users to accept orders with certain characteristics, such as high pay or short driving time.

Are 'bots' a problem in delivery gig apps?

"Bots," or apps that make it easier to claim orders, are proliferating on delivery gig apps. Some help workers pick up orders or shifts; others claim to provide hidden information about orders. Companies like Instacart and Walmart Spark say using bots violates their policies for contractors.

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